Proactive, Real-Time Outage Management

The Adrenaline Outage Management solution is an automated, dynamic dashboard that allows operators to effectively diagnose, manage and communicate potential service outages.

The dashboard can receive and auto-process outage symptoms from multiple sources including: Contact Center Agents, IVR’s and self-care applications.

Outage Management Features

  • Central, one-stop dashboard
  • Real-Time Monitoring
  • Consolidates multiple sources into one easy to use dashboard
  • Present diagnosed symptoms to outage management teams
  • Distributes outage information throughout the customer service organization
  • Automatically quarantines trouble calls in affected areas

Outage Management Benefits

  • Faster response time to identify, declare and clear outages
  • Reduce Call Volume to Customer Care Centers
  • Avoid trouble calls
  • Improve outage communication throughout the organization
  • Identify trouble locations for maintenance
  • Improve customer service and reduce churn
  • Provides real-time graphical view of all inbound customer calls

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