Proactive, Real-Time Outage Management

Outage Management Features

  • Central, one-stop dashboard
  • Real-Time Monitoring
  • Consolidates multiple sources into one easy to use dashboard
  • Present diagnosed symptoms to outage management teams
  • Distributes outage information throughout the customer service organization
  • Automatically quarantines trouble calls in affected areas

Outage Management Benefits

  • Faster response time to identify, declare and clear outages
  • Reduce Call Volume to Customer Care Centers
  • Avoid trouble calls
  • Improve outage communication throughout the organization
  • Identify trouble locations for maintenance
  • Improve customer service and reduce churn
  • Provides real-time graphical view of all inbound customer calls

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