Proactive, Real-Time Outage Management
Outage Management Features
- Central, one-stop dashboard
- Real-Time Monitoring
- Consolidates multiple sources into one easy to use dashboard
- Present diagnosed symptoms to outage management teams
- Distributes outage information throughout the customer service organization
- Automatically quarantines trouble calls in affected areas
Outage Management Benefits
- Faster response time to identify, declare and clear outages
- Reduce Call Volume to Customer Care Centers
- Avoid trouble calls
- Improve outage communication throughout the organization
- Identify trouble locations for maintenance
- Improve customer service and reduce churn
- Provides real-time graphical view of all inbound customer calls