Better Team Management & Enhanced Customer Experience
Cancelled and missed service calls are one of the most expensive elements of customer service. Idle technicians and unproductive care agents cost companies thousands of dollars every day. The key challenge for service providers is managing technician quota while providing customers flexible appointment options to fit their busy schedules.
We provide a complete appointment management solution that reduces the number of quota tickets, reduces agent call and on-hold time and increases technician productivity. All the while making customers happy.
SMS and voice reminders
- Reduce missed appointments
- Confirmations, rescheduling, and cancellations via SMS or web
- Configurable messages and timing
- Distribute last minute quota with our patent-pending Standby Processing system
- Alert customers about appointment openings via SMS or voice to automatically fill last minute slots just like the airlines
- Provide customers with a real-time Google Maps view of their technician’s en-route location
- Integrated with your Field Service platform
- Get a higher response rate on your NPS surveys by using SMS