Better Field Technician Management, Better Customer Experience

Cancelled service calls are one of the most expensive elements of customer service. Idle technicians cost companies thousands of dollars every day.

The key challenge for service providers is managing technician quota while providing customers flexible appointment options to fit their busy schedules.

Adrenaline’s Standby Appointment Manager allows care agents to create standby appointment requests that will be automatically rescheduled as time slots open.  Customers are notified with a text message and the rescheduled appointment automatically updates the billing system.

Standby Appointment Manager Benefits:

  • Improved customer experience
  • Reduced number of quota tickets
  • Reduced agent call and on-hold time
  • Increased technician productivity

Please contact us with specific inquiries.