A successful home delivery program increases customer preferred self-service options while reducing expensive truck rolls. However, if not implemented effectively swap out programs can require manual updates and workarounds that are error prone and resource intensive.
Our on-demand services make it easy and efficient to order, activate, replace and service any customer device while improving the customer experience. Our comprehensive Order Management Solution includes:
- Seamless Billing/CRM integration in your Contact Centers
- Orders created directly from your Billing System
- No CSR Training required
- Reporting for the entire order activation process
- Automated Business Rules determined by business unit or geography
- Web-based CRM for customer follow-ups and fallout management
- Personalized letters and emails to subscribers
- Nationwide order fulfillment options
- Feeds to Service Provider Systems to accurately track and manage assets
- Short implementation process and rapid ROI
Please contact us with specific inquiries.