WHAT WE DO...

We offer a variety of services to our clients including

WHAT WE DO...

We offer a variety of services to our clients including

DIGITAL
COMMUNICATION
PLATFORM

An outstanding customer experience begins with connecting with subscribers when they want, where they want and how they want.  We create a comprehensive integration plan to shift live agent phone support to digital platforms.  We understand how to deliver key back office data to front-end, customer facing communications channels.

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STANDBY
APPOINTMENT
MANAGER

Managing service appointments can be a complex and time-consuming process for both customer care and field services teams.  Our solution helps service providers more effectively manage technician quota, reduce agent call time while providing customers flexible appointment options to fit their busy schedules. 

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HOME DELIVERY
ORDER
MANAGEMENT

Equipment upgrades shipped directly to your customer’s home or office reduce expensive truck rolls and empowers your customer’s self-help initiative.  Our comprehensive order management solution integrates your billing and contact center systems to easily fulfill home delivery orders from a single order form interface.

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CUSTOMER
EXPERIENCE
DASHBOARD

If serving your customers requires pulling data from multiple isolated interaction systems and applications, you’re likely wasting money and frustrating customers.  We’ve simplified the process to support customers by integrating multiple systems into one comprehensive platform.

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WHAT THEY SAY...

What are our clients saying about us?

WHAT THEY SAY...

What are our clients saying about us?

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"Adrenaline has been a key partner, helping us more efficiently and effectively engage our customers, which improves the customer experience and saves us money."

Group Vice President of Customer Care Leading Broadband Service Provider